Return Policy

Return & Refund Policy

7-Day Consideration Period

◼ This is a reflectionperiod, not a trial period.
◼ Items must be unused, undamaged, and in originalcondition (with tags, packaging, gifts, andinvoice intact) for returns.
◼ Restocking fees may apply if itemsshow signs of use or require refurbishment.
◼ The 7-day period starts the day afterdelivery (including weekends/holidays).
◼ The countdown begins upon delivery,regardless of who receives the package.

Return Requirements

◼ Must use originalpackaging (box/bag) with all accessories/gifts included.
◼ Free shipping thresholds: If yourorder no longer qualifies after return, shipping fees will be deducted fromyour refund.

Non-Returnable Items & Exceptions

1. Orders received >7 days ago (incl. weekends/holidays)
2. Only one return request per order.
3. Missed scheduled return pickups.
4. Promotional gifts not returned with the item.
5. Used, damaged, or incomplete items.
6. Unremovable odors (perfume, smoke, etc.).
7. Stained fabrics/makeup residue.
8. Modified items (e.g., altered, printed on).
9. Missing accessories/washed items/removed tags.
10. Opened hygiene products (e.g., contact lenses, shampoo, eye masks).
11. Damaged special packaging (e.g., branded boxes—return in outer packaging).
12. Custom-made/wrong items (e.g., incorrect prescription, personalized products).
    ※ Opened intimate apparel is also non-returnable.

Exchange Process

◼ Fornon-defective exchanges (e.g., color/size changes):

• Return the item to our designated warehouse first.
• We’ll ship the replacement afterward.
  ◼ If a partial return voids free shipping, a TWD 100 fee will apply.

Return Instructions

1. Condition: Items must be unworn, unwashed, and pristine (tags/packaging intact).
• Try shoes on clean surfaces to avoid sole scratches/stains.
2. Request: Go to My Account > Orders > Select Order > "Request Return".
• Credit card refunds: Processed to original payment method.
• Bank transfers: Provide account details (bank name, branch, account number).
3. Packaging: Use protective outer layers—do not stick labels on original boxes (TWD 100 fee for damage).
• After approval, we’ll arrange pickup within 3 business days.
• If pickup fails twice, self-ship to our designated address.

Refund Methods

1. Credit Card:
• Refunds processed in 7–14 days (appears on current/next billing cycle).
• Partial refunds: Adjusted based on remaining items’ value (e.g., buy 2 for TWD 2000, return 1 at TWD 1300 → refund TWD 700).
  ※ Only one partial refund per order. Installment plans excluded.
2. Bank Transfer/FPS:
• Provide account details (must match payer name).
• Processing time: 14–20 business days.

Customer Support

Contact: LINE@@cemirotw
Hours: Mon–Fri (excl. holidays) 11:00 AM–6:00 PM
Required info: Order number + phone number.

Key Features:

✅ Clarity: Simplifiedcomplex terms (e.g., "consideration period" vs. "trial").
✅ Scannability: Icons (◼) and bulletpoints for easy reading.
✅ Localization: Retained TWD currency and regional logistics (e.g., FPS forHK).
✅ Legal Precision: Explicitly lists non-returnable cases to avoid disputes.